Sedans and SUVs
Free if cancelled at least four hours before pickup. Inside four hours, the fare is charged.
Northline Black Car
Cancellation Policy
Plans change. Here is what a cancellation costs, when it costs nothing, and what happens when your flight is delayed or cancelled by the airline.
Cancel by phone, text or WhatsApp at any hour, or email bookings@northlineblackcar.com; dispatch is available 24/7.
How to Cancel
Tell Dispatch
Call, text or WhatsApp (516) 930-5900, or email bookings@northlineblackcar.com, with your name and pickup time. Dispatch confirms the cancellation back to you.
Windows and Charges
When Cancellation Is Free
Hourly Bookings
Free if cancelled at least four hours before pickup (sedans and SUVs). Hourly Sprinter bookings follow the Sprinter windows. Inside four hours, the fare is charged.
Sprinter Vans
Free if cancelled at least 24 hours before pickup. Inside 24 hours, 50% of the fare is charged. Inside 12 hours, the full fare is charged.
Weddings, Events and Multi-Vehicle Bookings
These are booked on a custom quote, and their cancellation terms are set out in the quote.
Flights
Airline Cancellations and Flight Delays
If the Airline Cancels Your Flight
Your booking is not charged. Dispatch will contact you to arrange another pickup; if you do not reschedule, the booking is cancelled.
If Your Flight Is Delayed
Where flight-status data is available, we track the flight and time the pickup to its arrival at the gate, and the included waiting allowance counts from arrival: 30 minutes for domestic flights and one hour for international flights. Where the flight cannot be tracked, the pickup is timed to your booked time, and the waiting allowance starts at the booked time. Waiting beyond the allowance is charged under the wait time policy.
If You Miss Your Flight or Change It
Call dispatch and we rebook the pickup against your new flight. If we are not told, the no-show terms apply.
Changes
Changing a Booking
A time change is not a cancellation and is free, provided you call in early. Changes to the pickup, destination or vehicle are quoted before they are made.
No-Shows
If We Cannot Find You
A booking is treated as a no-show when the passenger has not appeared and cannot be reached: one hour after the flight’s arrival at the gate for an airport pickup, or 30 minutes after the booked pickup time elsewhere, with no contact or reply. A no-show is charged at the full fare. If you are delayed at baggage collection or immigration, contact dispatch and we wait with you.
Refunds
How Refunds Are Made
A refund for a free cancellation is approved immediately in most cases and reaches your card within 5 to 6 business days.