Domestic Flights
30 minutes, counted from the flight’s arrival at the gate where the flight can be tracked, otherwise from your booked pickup time.
Northline Black Car
Wait Time and Flight Delays
Every booking includes waiting time. Where flight-status data is available, airport pickups follow your flight; where it is not, they follow your booked time. This page explains how waiting is counted, what is included, and what to do when a flight changes.
Dispatch is available 24/7: call, text or WhatsApp (516) 930-5900.
Included Waiting Time
What Every Booking Includes
International Flights
One hour, counted from arrival at the gate where the flight can be tracked, otherwise from your booked pickup time.
Private Flights
30 minutes for domestic and one hour for international flights, counted from the aircraft’s arrival where it can be tracked, otherwise from your booked pickup time.
All Other Pickups
15 minutes from your booked pickup time, including rail stations and cruise terminals.
You can leave as soon as you are ready. Additional waiting charges start only after the included allowance.
Additional Waiting
Beyond the Allowance
On a Flat-Rate Trip
Waiting beyond the allowance is charged at the hourly rate for your vehicle class, in one-minute increments, for the exact minutes waited, with no rounding. It appears as a separate line on your receipt.
On an Hourly Booking
Waiting is included within the reserved hours. If the booking runs past them, the extension is charged in whole hours at the hourly rate for your vehicle class.
Flight Delays and Changes
When Your Flight Changes
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Situation
Your flight is delayed
What we do
Where the flight can be tracked, we follow it and time the pickup to the new arrival; your included waiting counts from arrival at the gate.
What you do
Nothing; if the flight cannot be tracked, tell dispatch the new time.
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Situation
Your flight arrives early
What we do
Where the flight can be tracked, we adjust the pickup to the earlier arrival where we can.
What you do
Tell dispatch if you would like to be collected earlier.
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Situation
You change to a different flight
What we do
We rebook the pickup against your new flight.
What you do
Send dispatch the new flight number as soon as you have it.
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Situation
You are diverted to another airport
What we do
Dispatch works out the pickup with you.
What you do
Contact dispatch as soon as you know.
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Situation
The airline cancels your flight
What we do
Your booking is not charged. Dispatch will contact you to arrange another pickup; if you do not reschedule, the booking is cancelled.
What you do
Nothing.
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Situation
You miss your flight
What we do
We rebook the pickup against your new flight.
What you do
Call dispatch. If we are not told, the no-show terms apply.
Baggage, Immigration and No-Shows
Keep Dispatch Informed
If you are held at baggage collection or immigration, contact dispatch and the car waits; waiting beyond the included allowance is charged under this policy. A booking is treated as a no-show only when the passenger has not appeared and cannot be reached: one hour after the flight’s arrival at the gate for an airport pickup, or 30 minutes after the booked pickup time elsewhere, with no contact or reply. A no-show is charged at the full fare.
Pickup Arrangements
Where You Meet Your Chauffeur
Curbside pickup is included on every airport booking; where your chauffeur meets you depends on the airport and terminal, and your chauffeur’s details reach you before pickup. Meet-and-greet inside the terminal, with a name sign, is available for $30 plus airport parking at cost. At private-aviation airports your chauffeur meets you at the FBO handling your flight; ramp-side collection is available where you arrange access with the FBO and the FBO permits it.
Common Questions
Is Waiting Rounded Up?
No. Additional waiting on a flat-rate trip is charged for the exact minutes waited, with no rounding. Extensions to an hourly booking are charged in whole hours.
What If I Do Not Give You a Flight Number?
Give it when you can. Without it, or where flight-status data is not available, the pickup is timed to your booked time and the included waiting counts from then.
Should I Book Hourly Instead?
Hourly service suits itineraries where the chauffeur stays available to you: several stops, an uncertain schedule, or a day of meetings. It has a three-hour minimum and is billed from the first pickup to the last drop-off.