Terms and Conditions

Northline Transportation, Inc., doing business as Northline Black Car.

The person making the booking and, where different, the passenger traveling.

contact@northlineblackcar.com, or (516) 930-5900.

Pre-arranged chauffeured passenger transportation. Not a street hail and not an on-demand service.

We supply the class booked. A specific make, model, color or vehicle is not guaranteed unless expressly agreed in writing.

A currently TLC-licensed chauffeur where the trip requires one. Substitution of chauffeur or vehicle is at our discretion.

Northline takes the booking, sets the price and is your point of contact. Trips are performed by TLC-licensed operators, which own the vehicles and employ or engage the chauffeurs. You contract with Northline; we arrange the trip, and we remain responsible to you for the service under these terms, including where an affiliated operator provides the vehicle.

Chosen by the chauffeur on traffic conditions, unless you direct otherwise. A directed route is at your risk as to time.

Journey times are estimates. We do not warrant arrival by a particular time; see section 9.

A flat rate for airport transportation and set destinations, or an hourly rate when the car is at your disposal, with a three-hour minimum billed from the first pickup to the last drop-off. Weddings, events, multi-vehicle days and long-distance trips are quoted for the full itinerary.

Your quote itemizes the fare, tolls and any extras you request before you confirm. The fare does not increase because of rush hour, weather or demand on the day; we never charge surge or peak prices. Seasonal rates on certain holiday periods are part of the quote and agreed before you book. Waiting beyond the included allowance, changes to the trip after booking, and cleaning or damage charges where they apply, follow these terms and the policies that form part of them.

Visa, Mastercard, American Express and Discover, or cash.

Not included in the fare and itemized in your quote.

Absorbed by us, not added to your fare.

Charged at cost where incurred on your trip, including on a meet-and-greet.

Quoted prices include any applicable taxes; no tax is added to the quote.

Not included and entirely at your discretion. It is never added automatically.

Account invoices are due 14 days from the invoice date. Unpaid balances after that may carry interest at 1.5% a month, and further bookings may be held until the account is clear.

Raise any billing question within 30 days of the trip and we will investigate and reply within 5 business days. Send it to contact@northlineblackcar.com.

To be worn by all passengers. New York law requires it.

Not to exceed the seated capacity of the vehicle. A chauffeur will refuse an over-capacity load and the trip is charged.

Not permitted in the vehicle.

Not permitted in the vehicle.

Not to be carried. The chauffeur will end the trip.

Charged as a cleaning fee, usually starting from $250, or the cost of repair where greater, evidenced.

The trip ends. It is charged in full and we may decline future bookings.

A regular child seat and a booster seat are available, requested at the time of booking. Responsibility for a child’s restraint remains with the accompanying adult.

Pets are welcome when declared at booking, in a secure carrier or on the floor with suitable protection; pets over 25 pounds travel in an SUV or Sprinter van, no more than two animals per reservation, and a cleaning fee may apply. Service animals are carried without notice and without charge.

As stated per class on the fleet page. We can refuse luggage that does not fit safely.

Assistance is offered. Property remains in your custody and control throughout.

Luggage travels at the passenger’s risk and is not checked in. Where loss or damage is caused by our failure to take reasonable care, we will pay the reasonable value of the item, up to $250 for any single piece and its contents. Tell us within 7 days.

Held for a few days. Return is arranged by a chauffeur to an address of your choosing, charged as a trip.

Should not be left unattended in a vehicle at any point.

Our own negligence, and matters that cannot lawfully be excluded, including death or personal injury caused by negligence.

If a vehicle arrives late through our fault, tell dispatch and we will agree a reduction or a refund of the fare for that trip. Journey times are estimates, and traffic, weather, road closures and airport operations are outside our control.

We are not liable for indirect or consequential loss, such as a missed flight, a missed meeting, a lost deposit or lost earnings, arising from a delay or a service failure.

Where we are liable, our total liability for any booking is limited to the fare for that booking, except as set out in section 8 for luggage and property, and except for liabilities that cannot lawfully be excluded or limited.

Each trip is performed by a TLC-licensed operator that owns and insures the vehicle, carrying commercial auto liability insurance. Northline does not own or insure vehicles.

We are not liable for delay or non-performance caused by events outside our reasonable control: weather, road or bridge closures, accidents and incident traffic, civil disturbance, industrial action, government or airport action, or vehicle breakdown. Where a trip cannot be performed for such a reason, you are not charged.

Guides on this site are general information about public facts, not advice. They are corrected in place when facts change.

Third-party facts such as terminal assignments, transit fares and tolls change without notice. Check anything time-critical with the operator concerned.

Our booking page explains how to arrange your trip. Where a step is provided by a third-party service, its terms and privacy practices apply to that step, and we say so on the page.

Site content is owned by Northline Transportation, Inc.

No scraping for republication, no automated booking submission, and no attempt to circumvent security.

See the accessibility statement, including known gaps.

The laws of the State of New York, without regard to its conflict-of-law rules.

The state courts sitting in Nassau County, New York, or the United States District Court for the Eastern District of New York.

Any dispute not resolved within 30 days of being raised in writing may be brought in the courts named above.

We do not ask you to waive any right to bring or join a class action.

Nothing in these terms prevents either of us bringing a claim in small claims court.