Frequently Asked Questions

By phone, text or WhatsApp at (516) 930-5900, by email at bookings@northlineblackcar.com, or through the contact form. Send your pickup, destination, date and time, passengers and luggage, and your flight number for an airport trip. Review your fare, including itemized tolls and any requested extras, before completing your booking.

When Northline accepts your booking. We send confirmation by text or email as a record of your booking. A quote alone does not reserve a vehicle.

As little as 15 minutes in the city and at JFK, LaGuardia and Newark, and one hour elsewhere, subject to availability. Sprinter vans and multi-vehicle bookings may need up to three hours; roadshows need 24 hours.

Yes. Give us the passenger’s name and mobile number so the chauffeur can reach them, and tell us who should receive the confirmation and receipt.

Dispatch is available 24/7 and answers inquiries usually within an hour.

A flat rate for airport transportation and set destinations, or an hourly rate with a three-hour minimum when the car stays with you. Weddings, events, multi-vehicle days and long-distance trips are quoted for the full itinerary.

No. We never charge surge or peak prices: your agreed fare does not increase because of rush hour, weather or demand on the day. Seasonal rates on certain holiday periods are part of the quote before you book.

No. Tolls are itemized in your quote before you confirm.

No. Gratuity is entirely at your discretion and is never added automatically.

No. Quoted prices include any applicable taxes; no tax is added to the quote.

Visa, Mastercard, American Express and Discover, or cash.

Yes. An itemized receipt is emailed once the trip is completed.

Yes, where flight-status data is available. Give us your flight number and we time the pickup to the flight’s arrival at the gate. Where the flight cannot be tracked, the pickup is timed to your booked time.

For a tracked flight, your pickup follows the updated arrival time and your included waiting counts from arrival at the gate. Tell dispatch if you change flights or are diverted to another airport.

30 minutes for domestic flights and one hour for international flights, from arrival at the gate for a tracked flight or from the booked time otherwise; 15 minutes from the booked pickup time for other pickups. On a flat-rate trip, waiting beyond the allowance is charged at the hourly rate for your vehicle class, for the exact minutes waited. On an hourly booking, waiting is included within the reserved hours; extensions are charged in whole hours.

Curbside pickup is included, and where your chauffeur meets you depends on the airport and terminal; your chauffeur’s details reach you before pickup. Meet-and-greet inside the terminal, with a name sign, is available for $30 plus airport parking at cost.

You are not charged. Dispatch contacts you to reschedule; if the trip is not rescheduled, the booking is cancelled.

Yes. A time change is not a cancellation and is free, provided you call in early. On a flat-rate trip, stops are quoted before they are added; on an hourly booking, stops within the reserved hours carry no separate charge.

For sedans, SUVs and hourly bookings, nothing if you cancel at least four hours before pickup. Sprinter vans: free at least 24 hours before pickup, 50% inside 24 hours, the full fare inside 12 hours. Weddings, events and multi-vehicle bookings are cancelled on the terms in their quote.

When the passenger has not appeared and cannot be reached: one hour after the flight’s arrival at the gate for an airport pickup, or 30 minutes after the booked pickup time elsewhere, with no contact or reply. A no-show is charged at the full fare. If you are delayed at baggage collection or immigration, contact dispatch and the car waits.

Contact dispatch. Items are held for a few days, and return is arranged by a chauffeur to an address of your choosing, charged as a trip.

Count your large cases first, then your passengers: up to 3 passengers in a sedan; up to 6 passengers with 4 large cases in an SUV; 11 to 14 in a Sprinter van, depending on configuration. Dispatch confirms the right class for your trip.

Yes. A regular child seat is $30 and a booster is $10 a seat. Request one at the time of booking, as not every car carries seats.

Yes, when declared at booking, in a secure carrier or on the floor with suitable protection. Pets over 25 pounds travel in an SUV or Sprinter van, no more than two animals per reservation, and a cleaning fee may apply. Service animals travel in every class without notice or charge.

Yes. A folding manual wheelchair travels in any class at no charge, and the chauffeur stows it.

No. We do not operate stretch limousines, party buses or motor coaches. For groups too large for one Sprinter van, we provide multiple vehicles.

Yes. Executive assistants and travel managers receive the chauffeur’s name, direct number and vehicle details before pickup, and an itemized receipt after the trip.

Yes. Corporate travel arrangements normally run on a separate agreement that can vary cancellation, liability and payment terms.

Yes. Roadshows and multi-vehicle days run on one schedule with one dispatcher and are quoted for the full itinerary. Roadshows need 24 hours’ notice.