Provide Your Trip Details
Provide your pickup, destination, date and time, passenger name and mobile number, passenger count and luggage. For an airport pickup, include flight details where available.
Northline Black Car
How Booking Works
From your trip details to a confirmed booking, and what happens before pickup and after your trip. Booking is by phone, text, WhatsApp or email; online booking is on its way.
Review your fare, including itemized tolls and any requested extras, before completing your booking. Your quote itemizes the fare, tolls and any extras you request before you confirm, and your agreed fare does not increase because of rush hour, weather or demand on the day. Seasonal rates on certain holiday periods are part of the quote.
Or email bookings@northlineblackcar.com
From Request to Confirmation
Four Steps
Review Your Fare
Review your fare, including itemized tolls and any requested extras, before completing your booking.
Complete Your Booking
Check your trip details and complete your booking with dispatch. Online booking is on its way.
Receive Your Booking Details
Your booking confirmation shows the pickup time and place, destination, vehicle class and agreed price.
What to Send Us
The Details a Booking Needs
- The travel date and pickup time
- The pickup address and the destination
- The passenger’s name and mobile number
- The number of passengers and the number of large cases; count the cases first, because luggage space is more often the limit than seats
- The vehicle class you would like, or let dispatch recommend one
- For an airport pickup: the airline and flight number, or for a private flight the FBO and tail number, and whether you would like meet-and-greet
- For an airport drop-off: the airline and departure terminal
- Anything else the chauffeur should know: a child seat, a pet, an accessibility need, a hotel with more than one entrance
Notice
How Much Notice We Need
- In the city and at JFK, LaGuardia and Newark: as little as 15 minutes, subject to availability.
- Everywhere else: one hour.
- Sprinter vans and multi-vehicle bookings: up to three hours.
- Roadshows: 24 hours.
Dispatch is available 24/7. For a busy date or a specific vehicle, book as early as you can.
Before Pickup
Your Chauffeur’s Details
When the chauffeur sets off, usually 15 minutes to an hour before pickup, you receive their name, direct number and the vehicle details, so you can reach each other directly. For an airport pickup, where flight-status data is available, we track your flight and time the pickup to its arrival at the gate; where it is not, the pickup is timed to your booked time. Curbside pickup is included; meet-and-greet inside the terminal, with a name sign, is available for $30 plus airport parking at cost.
After Your Trip
Your Receipt
An itemized receipt is emailed once the trip is completed. Gratuity is not included, is entirely at your discretion, and is never added automatically.
The Quote
What the Price Covers
Your quote includes the vehicle, the chauffeur, fuel, flight tracking where flight-status data is available, and the included waiting allowance: 30 minutes for domestic flights and one hour for international flights, from arrival at the gate for a tracked flight or from the booked time otherwise, and 15 minutes from the booked pickup time for other pickups. Quoted prices include any applicable taxes; no tax is added to the quote. Tolls and any extras you request are itemized separately before you confirm. Waiting beyond the allowance, changes to the trip after booking, and cleaning or damage charges where they apply, follow the published terms.
Booking Questions
Can I Book for Someone Else?
Yes. Give us the passenger’s name and mobile number so the chauffeur can reach them, and tell us who the confirmation and receipt should go to.
Can I Book a Return Trip at the Same Time?
Yes. Each leg is quoted and confirmed separately, so you can change one without affecting the other.
What If My Flight Changes?
Send dispatch the new flight number and we re-time the pickup. If the flight is tracked, delays are followed automatically; an airline-cancelled flight is not charged.
Can I Add Stops?
On a flat-rate trip, tell us when you book and the stops are quoted in advance. On an hourly booking, stops within the reserved hours carry no separate charge.
How Do I Change or Cancel?
Call, text or WhatsApp dispatch. A time change is not a cancellation and is free, provided you call in early. Cancellation windows depend on the vehicle and are set out in the cancellation policy.